Why ISO-9001 is Extremely Important for a Staffing agencies ?

There are many staffing agencies in Texas, and as in every industry, they can sometimes vary in quality from those who are seeking maximum profit for minimum input to those who genuinely want to provide an exceptional service for their customers and job seekers. There has been many discussions recently regarding the possible development of a standard for the staffing sector, but until this happens how can a customer differentiate between the good and the bad and decide who to trust to deliver a thorough and first class service?

Choosing a Staffing agency provider can be a costly decision to a company; if they get it wrong, a lot of time and money can be spent with very little gain. A Staffing agencies with an in-depth methodology, efficient processes and a mechanism for customer feedback is much more likely to provide a client with a thorough recruitment process and much more likely to succeed in delivering a successful outcome. But how does a service organization prove that they have efficient systems in place before a new client experiences their service firsthand?

Just like many of the manufacturing organizations, One way to help settle any doubts is for your staffing / recruiting agency provider to be in compliance with the ISO-9001 is an excellent way to stand out as a reputable organization.

WHAT IS ISO 9001:2015 – QUALITY MANAGEMENT SYSTEMS?
The ISO-9001 standard is a set of quality management principles that ensure that customers get consistent, good quality products and services. The ISO (International Organization for Standardization) says “ISO 9001:2015 sets out the criteria for a quality management system. There are over one million companies and organizations in over 170 countries certified to ISO 9001, International Standards include strategic tools and guidelines to help companies tackle some of the most demanding challenges of modern business. They ensure that business operations are as efficient as possible, increase productivity and help company’s access new markets.”
The 8 leading principles of quality management include; Customer Focus, Leadership, Involvement of People, Process Approach, System Approach to Management, Continual Improvement, Factual Approach to Decision Making and Mutually Beneficial Supplier Relations.

What are the benefits of ISO 9001 ?

To Staffing/ Recruiting companies: The standard aims to look at and simplify internal processes and quality management systems, to help to reduce errors which can be costly to a business. These improved processes can in turn lead to greater efficiency, productivity, and work rate. These improved efficiencies and services to customers can also help to retain current clients and for future business. It demonstrates a company’s work ethic, that their working practices and documentation is transparent and that they are committed to providing a high level of service. Therefore, it can give a company an edge over competitors and can be a deciding factor for winning new business.

To Customers: In addition to the above benefits. When services conform to International Standards, customers have confidence that they are safe, reliable and of good quality. ISO 9001 means that all of a company’s processes (customer service, sales, customer support, internal recruiting processes, selection, metrics, among others) are audited annually to ensure that they are offering the best possible quality of service.
Companies working with ISO 9001 businesses will reap the following benefits:
-Quick resolution of customer issues
-Constant review of supplier quality and delivery performance
-Consistent delivery of quality products
-Flexibility within production schedules
therefore, ISO 9001 should be a major factor in deciding upon which Staffing agency to use. It proves that there are rules and processes in place regarding data protection, that practices have to be adhered to and certain guarantees are made. Everything is documented and you may see any information held if you so wish. With such efficient processes in place more time can be spent on the brief and finding the correct candidates to fill the positions.

Is your current Recruiting and Staffing agency provider in compliance with ISO 9001?